1. Who this covers
This policy explains how [BIN BEAR LLC LEGAL NAME] ("Bin Bear", "we") handles personal information from customers, website visitors, and the realtors, property managers and movers who partner with us. It applies to bin-bear.com, our booking pages, and our texts, emails and calls.
2. What we collect
Information you give us
- Your name, phone number and email address
- Delivery and pickup addresses, move dates and home size
- Access notes such as gate codes, parking instructions or where to leave bins
- Your package, add-ons, storage plan and any notes about what's being stored
- Messages you send us, and reviews or photos you choose to send us
- Your SMS consent record: the date, time and form where you opted in to texts
Payment information. Deposits and payments go through a third-party payment processor. We receive confirmation of payment and limited card details, such as the card type and last four digits, but never your full card number.
Information collected automatically. When you visit our website or booking pages, basic technical information is collected, such as your browser, device type, pages viewed and approximate location based on IP address.
Information from partners. If a realtor, property manager or mover refers you, or you use a partner or referral code, we learn which partner or customer referred you.
3. How we use it
- To take bookings and payments, and to deliver, pick up and store your bins
- To plan delivery routes and confirm delivery and pickup windows
- To send booking updates, reminders and a review request after your rental
- To apply referral credits and pay partner commissions
- To answer questions and handle damage, late return or billing issues
- To improve our service and decide where to add new delivery areas
- To keep records for tax and accounting, and to meet our legal obligations
- To send offers, only if you have agreed to receive them
4. SMS text messages and your mobile number
We text you only if you opt in by checking the SMS consent box on our booking or contact form. The box is never pre-checked, and agreeing to texts is not a condition of any purchase.
- What we send: booking confirmations, delivery and pickup windows, reminders, storage billing notices and a review request. Offers and promotions are sent only if you check the separate marketing consent box.
- Message frequency varies. Message and data rates may apply.
- Opt out any time by replying STOP. Reply HELP for help, or contact [YOUR EMAIL].
No mobile information will be sold, rented, transferred or disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every other category of disclosure in this policy and will never be transferred to any third party. Your mobile number and consent are used only to send you messages from Bin Bear.
We may also email you about your booking. Every marketing email has an unsubscribe link.
5. Service providers and other disclosures
We do not sell or rent your personal information. Outside of text messaging opt-in data, which is covered in section 4 and never disclosed, we provide personal information only to:
- Service providers that work on our behalf, such as our payment processor, booking and scheduling tools, and website host. They may use your information only to perform their service for Bin Bear, not for their own marketing.
- Referral partners, only to confirm that a referral booked so we can pay their commission. A partner never receives your phone number, what you stored or how much you paid.
- Authorities when the law requires it, or to protect the safety of our customers, team or the public.
- A future owner of Bin Bear, if the business is sold or merged, under this same policy.
6. Cookies and analytics
Our website uses cookies and similar tools to keep the site working, remember your booking progress and understand how visitors use the site. We currently use [LIST TOOLS, E.G. WEBSITE BUILDER, GOOGLE ANALYTICS, AD PIXELS]. You can block or delete cookies in your browser settings. Some booking features may not work without them.
7. How long we keep it
- Gate codes and other access notes are deleted after your bins are picked up or your storage plan ends.
- Booking and payment records are kept for [7 YEARS] for tax and accounting purposes.
- Marketing contact details are kept until you opt out.
- Other information is deleted or anonymized once we no longer need it.
8. Keeping it safe
We limit access to your information to the people who need it to serve you, and we use reputable providers with their own security protections. No system is perfectly secure. If a breach affects your personal information, we will notify you as required by Arizona law.
9. Your choices
You can ask us to show you the personal information we hold about you, correct it, or delete it. We may need to keep some records, such as payment history, to meet legal or tax requirements. To make a request, contact us at [YOUR EMAIL]. We will respond within [30 DAYS].
10. Children
Bin Bear is not for children. You must be 18 or older to book, and we do not knowingly collect personal information from children under 13.
11. Changes to this policy and how to reach us
We may update this policy and will post the new version here with a new effective date. Questions or requests? Contact [YOUR EMAIL], call [YOUR PHONE], or write to [MAILING ADDRESS]. You can also read our Terms and Conditions.