LEGAL

Terms and Conditions

Effective [EFFECTIVE DATE]. These terms cover every bin rental and storage booking with Bin Bear. The short version: book with a deposit, treat the bins kindly, return them on time, and don't pack anything dangerous.

1. Who we are

"Bin Bear", "we" and "us" mean [BIN BEAR LLC LEGAL NAME], an Arizona business based in Phoenix. "You" means the person who books a rental or storage plan. By booking, paying a deposit or accepting delivery of bins, you agree to these terms. You must be 18 or older to book.

2. Our services

  • Migration (moving): reusable plastic bins with lids, delivered to your current address and picked up from your new address. Packages are priced by home size and include delivery, pickup and a 7-day rental.
  • Hibernation (storage): keep the bins at your home for a monthly fee, or have us collect them and store them indoors until you want them back.
  • Add-ons: wardrobe boxes, packing paper, dolly rental, labels and zip ties, when available.

Prices on our website are launch prices and may change. The price confirmed at booking is the price you pay for that booking.

3. Booking, deposits and payment

  • A 25% deposit is due when you book. It holds your bins and delivery date.
  • The remaining balance is due [ON DELIVERY / 24 HOURS BEFORE DELIVERY].
  • Payments are handled by a secure third-party payment processor. We do not see or store your full card number.
  • By booking, you authorize us to charge the card on file for the balance, extra weeks, late fees and any damage or replacement fees described below. We will tell you before charging anything beyond your package price.
  • Arizona transaction privilege (sales) tax is added where it applies.

4. Changes and cancellations

  • You can change your delivery date for free up to [48 HOURS] before your delivery window, subject to availability.
  • Cancel [72 HOURS] or more before delivery and we refund your deposit in full. Cancel later than that and the deposit is non-refundable.
  • If we have to cancel or can't deliver, we refund everything you paid for that booking.

5. Delivery and pickup

  • We currently deliver in Phoenix, Tempe, Scottsdale, Mesa, Chandler and Gilbert. Addresses outside these cities may be accepted on request, sometimes for an added fee.
  • We confirm your delivery and pickup windows by text.
  • Someone 18 or older should be present, or you can tell us a safe, accessible spot to leave or collect the bins. Please give us any gate codes or parking notes at booking.
  • Bins should be empty, stacked and ready at pickup. If we can't access the bins at the scheduled time, a [RE-TRIP FEE] may apply and the rental keeps running until pickup.
  • Your pickup address can be different from your delivery address, as long as it is in our service area.

6. Rental period and late returns

  • Migration rentals run for 7 days, starting on your delivery day.
  • Need longer? An extra week costs $25 to $35 depending on your package. Ask us before your rental ends.
  • Bins not ready for pickup at the end of your rental, and not extended, are charged a late fee of $3 per bin per day.
  • Bins still not returned [14 DAYS] after the rental ends are treated as lost and charged as described in section 7.

7. Caring for the bins

The bins are in your care from delivery until pickup. Normal scuffs and wear are fine. Please:

  • Use the labels we provide instead of writing on, painting or taping the bins.
  • Not overload bins so lids won't close, or stack them in a way that crushes the bins below.
  • Keep bins out of direct sun for long periods where possible.

Bins that are lost, stolen, cracked, or too damaged or dirty to rent again are charged at [$ REPLACEMENT FEE] per bin. Every returned bin is inspected, cleaned and dried before the next rental.

8. What you can't pack

For everyone's safety, do not put any of the following in our bins, especially bins we store:

  • Flammable, explosive or hazardous materials, including fuel, propane, paint thinner, fireworks and chemicals
  • Perishable food, open liquids, or anything wet, moldy or leaking
  • Live animals or plants
  • Firearms, ammunition, illegal drugs, or anything illegal to possess
  • Cash, jewelry, important documents or irreplaceable items in bins we store. Keep these with you.

You are responsible for any harm or cleanup caused by items packed in breach of this list.

9. Hibernation storage

  • You keep the bins: $4 per bin per month, with a 10-bin minimum and a 3-month minimum.
  • We store them for you: $9 per bin per month, plus a $39 pickup and delivery fee. Bins are kept indoors, out of the Phoenix heat.
  • Storage plans are billed monthly in advance and renew automatically until you ask for your bins back or end the plan. After the minimum term, give us [7 DAYS] notice to schedule return delivery.
  • Your bins stay closed. We only open a stored bin if we reasonably believe it holds something unsafe or the law requires it.
  • If storage fees go unpaid for [60 DAYS], we will contact you in writing. If they stay unpaid, we may dispose of or sell the contents as allowed under Arizona law, after giving any notice that law requires.

10. Your belongings and our liability

Bin Bear rents containers and provides delivery, pickup and storage. We are not a moving company, and we do not insure your belongings. You pack, load and unload the bins. We recommend checking that your homeowner's or renter's insurance covers items in transit and in storage.

We take reasonable care with every bin we handle. To the fullest extent Arizona law allows, our total liability for any claim connected to a booking is limited to the amount you paid for that booking. We are not liable for indirect losses such as lost time, lost income or moving-day delays, or for damage caused by how items were packed. Nothing in these terms limits liability that cannot be limited by law.

11. Referrals and partner codes

  • Customers can send friends a $20 referral credit. The credit applies after your friend's first paid booking, can't be exchanged for cash, and expires [12 MONTHS] after it is issued.
  • Discount codes from our realtor, property manager and mover partners apply to one booking each and can't be combined with other offers unless we say so.
  • We may end or change referral and partner programs at any time. Credits already earned will still be honored.

12. SMS text messaging terms

Program name: Bin Bear Booking Alerts, sent by [BIN BEAR LLC LEGAL NAME].

How you opt in: You agree to receive texts by checking the SMS consent box on our booking or contact form and submitting your mobile number. The box is never pre-checked. Agreeing to receive texts is not a condition of any purchase. You can book by [PHONE OR EMAIL] without opting in.

What we text you:

  • Booking alerts: booking confirmations, delivery and pickup windows, driver arrival updates, rental end and pickup reminders, storage billing reminders, and a review request after your rental.
  • Offers (optional): discounts and seasonal promotions, sent only if you check the separate marketing consent box.

Message frequency varies, usually 2 to 6 messages per booking. Storage customers may also get up to 2 billing reminders per month.

Message and data rates may apply. Check your mobile plan for details.

To stop texts, reply STOP to any message. You can also reply CANCEL, END, QUIT or UNSUBSCRIBE. We will send one final message confirming you are unsubscribed, and then no further texts. To start again, reply START.

For help, reply HELP to any message, or contact us at [YOUR EMAIL] or [YOUR PHONE].

Carriers are not liable for delayed or undelivered messages. Supported on all major US carriers.

Privacy: Your mobile number and SMS consent are used only to send you Bin Bear messages. We never sell, rent, transfer or disclose mobile information or text messaging opt-in data to third parties or affiliates for marketing or promotional purposes. Read our Privacy Policy for details.

We may also email you about your booking. Every marketing email has an unsubscribe link.

13. Law and disputes

These terms are governed by the laws of the State of Arizona. If something goes wrong, contact us first and we will try to fix it. Any dispute that can't be resolved informally will be handled in the courts of Maricopa County, Arizona.

14. Changes to these terms and how to reach us

We may update these terms. The version posted when you book applies to that booking. Questions? Reach us at [YOUR EMAIL] or [YOUR PHONE], or write to [MAILING ADDRESS].